Why do I need to develop my PQAs?

Following on from last month’s topic on improving career potential, this month I want to address the issue which I know is a concern for a great many of you. What on earth have the PQAs got to do with a) the operational effectiveness and b) the everyday responsibilities of being a Firefighter??!

Some of you already know this, some are less familiar. The Personal Qualities and Attributes (or PQAs) are the key skills which all Firefighters, of all levels, need to be able to demonstrate. But why these and not others? Where did they come from? Who decided that these were so important?

Well, you did. Or if not specifically you, then people in your position in the FRS.

A few years ago FRS personnel of all levels were asked- what makes an effective FF/ Watch Manager/ Area Manager etc. Interviews were conducted at all levels across the country. Personnel were asked to think of colleagues or managers who they rated to be really good at their job, and describe what exactly they did that worked so well. They were also asked to think of people who they considered not to be so effective (people usually find this one a little easier!) There were lots of different opinions gathered about what makes someone effective and what makes them not so good. Most people had plenty to say, and when all the research was gathered some very consistent themes emerged.

So what did this research uncover? Well, that people who listen to others and respect their opinions are easier to work with than those who simply choose to go their own way; that people who try hard to meet high standards are more respected than those who try to get away with the bare minimum; that those who accept change have a more positive approach than those who resist change, to name but a few. No surprises there then!

After a read through, most people would agree that the PQAs make a lot of sense. So what are the remaining issues? That these have nothing to do with operational ability? That it isn’t fair that these are measured and nothing else taken into account?

The PQAs are used to identify individuals with the potential to get into the FRS. If they can demonstrate these underlying skills, training can build on this and provide a good grounding for later learning. The PQAs are also used to identify potential to move up a level within the FRS. That’s not to say that experience and knowledge are not important, because they are, and within the promoted role these will remain crucial. But to be able to use this knowledge effectively, you need to meet the PQA standards, because these underpin the way you apply everything you know.